In a previous article, I wrote about how We Were Sent Home From the Hospital with Instructions that Could Have Killed Our Son.
I informed the hospital of my experience and sent them my article. I'm happy to report they changed their process!
I like to think that I made the world a better place and saved a few lives from being lost!
Below is the text from the response letter they ultimately sent me. The actual pictures of the letter are below that.
Dear Mr. Caliendo:
Thank you for sharing with us your recent experience at Summerlin Hospital Medical Center. I appreciate your taking the time to discuss with us in detail your experience with the Emergency Department on January 8, 2020. I am disappointed you had a less than satisfactory experience during your visit. Summerlin Hospital Medical Center strives to meet or exceed our customer's expectations, and we appreciate knowing when those expectations have not been met.
In your blog post, you expressed dissatisfaction with the calculation error that occurred on your Son’s discharge paperwork for dosing of Tylenol if necessary.
As your comments were of concern to us, the matter was reviewed with careful consideration. On 5/22/2020, I personally completed a full inquiry into your concerns. Upon my investigative research, which included a review of your medical records, staff interview and other processes. I found that the information that you provided has assisted in identifying opportunities for patient care improvement in the Emergency Department, as well as in other areas of the hospital.
I attempted to contact you on 5/21/20 and 5/26/20 to discuss the matter, but was unfortunately unable to reach you. I wanted to inform you that I completed my investigation of the matter and found the concerns you discussed. As a result, we met with the Pediatric Emergency Department Medical Director as well as key members of Pediatric Care team and have made several changes. The manual calculation process has been converted to an electronic process. Once the discharge dosing sheet is created, it is verified that the correct dosing weight is documented by two Registered Nurses. I apologize that this happened to your child's discharge paperwork, but really do appreciate that you took the time to bring this issue
to light. The corrections that have been made, will ensure safe dosages are sent home with any future patients. We continually look for ways to improve our services and your feedback has highlighted for us a good opportunity. We intend to learn from your experience.
Our goals are to ensure that all concerns are identified, corrected prior to discharge, and that any negative patient/visitor experiences do not occur in the future. I apologize for our not meeting your expectations during the visit and assure you that your concerns have been addressed most appropriately. Should you wish to discuss the matter further, please feel free to contact Administration risk Management at 702-233-7014.